FAQ

We understand that fantasies and kink are highly personal. When you sign up, you will fill out a short questionnaire so we can get to know you and your interests.

You will also receive a feedback form before some shipments so we can personalize your experience further.

No. Our boxes are sequential, which means you start with a personalized version of Box 1, then move on to Box 2, and so on.

This allows us to ensure you are gradually exposed to new experiences. Also, this ensures we never send you a similar object to one you already have. Who needs 4 pairs of leather cuffs? (well…)

Yes! We are allies and love to cater to every body.

We do unfortunately have to ask a slightly awkward question about you and your partner’s private bits in your initial questionnaire. Rest assured this is simply to ensure everything we send you will bring maximum pleasure to you and your partner.

All our luxury leather goods are designed in-house and are not available anywhere else.

You will receive a confirmation email for your order and your first box will ship within 3 business days.

When your order is shipped, you will receive a tracking number. Most of our boxes reach their destination within 5-6 days.

You will be billed immediately at checkout when you sign up and your first box will be shipped immediately.

On our prepaid, you will be billed again after 4 boxes. Don't worry, we'll send a little courtesy reminder well before we do and you will have the option to cancel.

On our no commitment plan, subsequent orders will be billed and shipped at the rate you choose (monthly, every 2 months or every 3 months) following you first order.

For example, if you order your first box January 1st on a 3 month shipping schedule, your next box will be shipped March 1st.

You can pause your subscription at any time by logging into your account. When you are ready to start receiving our Good Ember box again, simply reactivate.

Please note that if you are on a prepaid plan, we do not offer refunds for boxes that have not yet shipped.

We sincerely hope you don’t cancel your subscription! If our product is not meeting your expectations, please contact us. Our team is dedicated to providing you with the best service.

Please be sure to pause or cancel your next shipment 5 days before your next billing date (which can be found in your customer portal). Once your account is billed, your shipment can not be canceled.

Shipping is FREE for all our subscription boxes delivered to the United States and Canada.

Yes. We ship all our boxes in discreet, neutral and unmarked brown boxes with a neutral sender address. We do not indicate contents on the box.

Shipping is currently available to the Canada and all contiguous United States.

Your first box will ship out within 3 days of your first order.

Subsequent boxes will ship at the shipping schedule you specify. You can change this at any time on your account page.

You will receive a tracking number by email as soon as your box leaves our warehouse and your box will arrive at most addresses in the US and Canada in 5-6 days.

You can sign into your account at any time and update your shipping information.

Please note that we cannot reroute packages that have already been shipped. If the box is returned to us, you are responsible for paying the shipping costs associated with the re-shipment of the box.

Once a box has shipped, we have the exact same information you do- what is displayed on the tracking screen. We therefore can't tell you when it will arrive, why it was delayed, have it re-routed or forwarded.

If your box is lost in transit to a US destination (i.e. there has been no movement on the tracking for two weeks), we can reship your items.

If your box shows as Delivered but you did not receive it, or in cases of loss or theft where we are notified within 2 weeks of delivery, we offer a one-time replacement box at 50% off.

Due to the nature of our products, we are unable to accept returns on entire boxes or individual products, even if unused.

This is a promise we make to all our customers so you can have complete confidence in the safety of our products.

We do not offer refunds, however we do offer a 14-day replacement policy on defective products. Sometimes manufacturing defects do happen and we take them very seriously.

If you received a damaged product, please contact us with the form below and describe the problem. We will do our best to resolve the matter. Please include photos of shipping damage, physical defects or incorrect sizes.