FAQ – Good Ember

Each box includes 2 luxury pleasure items:
- 1 “big ticket” item - Luxury leather goods like wrist cuffs or floggers valued at over $100 each, or luxury stainless steel sex toys.
- 1 smaller item - Leather or silk blindfold, nipple clamps, or mood items like sexy dice or a game, or mood items like massage candles or lubricant (when we ship sex toys)
- Ember cards to spark imagination and communication
- A Spotify playlist
No. Our boxes are sequential and based on your own unique fantasies.

When you subscribe to Good Ember, you fill out an onboarding quiz which allows us to design a kink discovery journey that is unique to you.
This allows us to ensure you are gradually exposed to new experiences. Also, this ensures we never send you a similar object to one you already have.

You will also be prompted to submit feedback after boxes so we can
We understand that fantasies and kink are highly personal. When you sign up, you will fill out a short questionnaire so we can get to know you and your interests.
We take into account your and your partner's experience level, interests and gender when planning your experience.
You will also receive a feedback form before some shipments so we can personalize your experience further.

Yes. Our bondage gear is either topgrain leather (for hard-wearing gear like cuffs) or italian leather (for more delicate gear like our paddle).
All our gear is lined in our signature ultramarine suede.
We are considering launching a vegan leather line. If you're interested, please let us know!
All our luxury leather goods are designed in-house and are not available anywhere else.
Yes! We are allies and love to cater to every body.
We do unfortunately have to ask a slightly awkward question about you and your partner’s private bits in your initial questionnaire. Rest assured this is simply to ensure everything we send you will bring maximum pleasure to you and your partner.

You will receive a confirmation email for your order and your first box will ship within 3 business days.
When your order is shipped, you will receive a tracking number. Most of our boxes reach their destination within 1-6 days.
You can pause your subscription at any time by logging into your account. When you are ready to start receiving our Good Ember box again, simply reactivate.

Please note that if you are on a prepaid plan, we do not offer refunds for boxes that have not yet shipped.

We sincerely hope you don’t cancel your subscription! If our product is not meeting your expectations, please contact us. Our team is dedicated to providing you with the best service.
Please be sure to pause or cancel your next shipment 5 days before your next billing date (which can be found in your customer portal). Once your account is billed, your shipment can not be canceled.

You will be billed immediately at checkout when you sign up and your first box will be shipped asap.

On our prepaid plan, you will be billed again after 6 boxes. Don't worry, we'll send a little courtesy reminder well before we do and you will have the option to cancel.
On our pay as you go plan, subsequent orders will be billed and shipped every month on the same day of the month as your first order.

Shipping is FREE for all our subscription boxes delivered to Canada.
Yes. We ship all our boxes in discreet, neutral and unmarked brown boxes with a neutral sender address. We do not indicate contents on the box.

You can sign into your account at any time and update your shipping information.
Please note that we cannot reroute packages that have already been shipped. If the box is returned to us, you are responsible for paying the shipping costs associated with the re-shipment of the box.

Due to the nature of our products, we are unable to accept returns on entire boxes or individual products, even if unused.
This is a promise we make to all our customers so you can have complete confidence in the safety of our products.

We do not offer refunds, however we do offer a 14-day replacement policy on defective products. Sometimes manufacturing defects do happen and we take them very seriously.
If you received a damaged product, please contact us with the form below and describe the problem. We will do our best to resolve the matter. Please include photos of shipping damage, physical defects or incorrect sizes.

Boxes & contents